Job description
Position Description
The Role: Client Services team is looking for a self-driven and dynamic individual to join the team. As a Specialist, you will partner with Account Managers to execute client outreach initiatives.
The Impact: Our client services teams’ key responsibility is to maximize product usage by allowing clients to leverage our tools and applications essential to their workflow. This in return allows S&P Global Market Intelligence to generate higher renewal rates, drive usability and facilitate our clients’ decision-making process. If you are a go-getter who can work independently, yield quality results on pre-defined targets, exhibit exceptional communication skills, we would like to talk to you!
The Career Opportunity: S&P Global Market Intelligence is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities. Based on planned growth & initiatives, you can emerge to Senior Specialist level and/or more and act as a resource for the team, particularly mentoring your teammates in offices across the globe. The opportunity will help you expand your business intelligence by learning how S&P Global impacts clients’ day to day workflow and decision-making processes & build industry knowledge. Additionally, you will learn & apply the Diagnostic Account Management approach during client interactions.
The Team: You will be joining a group of 12 local team members along with over hundred plus counterparts globally.
Shift: This is a Night Shift position (5PM-2AM or 6PM-3AM). Incumbent must be comfortable in working in required shift.
Requirements
About StatementAt S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit, S&P Global Market Intelligence
The Role: Client Services team is looking for a self-driven and dynamic individual to join the team. As a Specialist, you will partner with Account Managers to execute client outreach initiatives.
The Impact: Our client services teams’ key responsibility is to maximize product usage by allowing clients to leverage our tools and applications essential to their workflow. This in return allows S&P Global Market Intelligence to generate higher renewal rates, drive usability and facilitate our clients’ decision-making process. If you are a go-getter who can work independently, yield quality results on pre-defined targets, exhibit exceptional communication skills, we would like to talk to you!
The Career Opportunity: S&P Global Market Intelligence is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities. Based on planned growth & initiatives, you can emerge to Senior Specialist level and/or more and act as a resource for the team, particularly mentoring your teammates in offices across the globe. The opportunity will help you expand your business intelligence by learning how S&P Global impacts clients’ day to day workflow and decision-making processes & build industry knowledge. Additionally, you will learn & apply the Diagnostic Account Management approach during client interactions.
The Team: You will be joining a group of 12 local team members along with over hundred plus counterparts globally.
Shift: This is a Night Shift position (5PM-2AM or 6PM-3AM). Incumbent must be comfortable in working in required shift.
Requirements
- Addresses incoming client questions or issues
- Researches client responsibilities, business drivers, and team structure to identify viable opportunities
- Maintains accurate and up-to-date outreach records in Salesforce.com
- Monitors and analyzes usage reports to identify outreach opportunities for Account Managers
- Promotes discovery diagnostic conversations with clients to assess the viability of business opportunities
- Provides backup support when Account Managers are traveling. Assists with travel planning and meeting scheduling
- Ability to communicate well and teach over the phone
- Ability to effectively communicate technical concepts to clients
- Ability to communicate effectively with all levels of management
- Ability to determine solutions for customers and get the “big-picture” view of the client from a client relations standpoint
- Demonstrated aptitude for problem-solving and critical thinking
- Excellent written and oral communication skills
- Good understanding of the finance industry, players, and roles
- Organizational effectiveness skills
- Intermediate level of computer skills and proficiency in MS Office software
- The incumbent should have the ability to prioritize and manage multiple tasks simultaneously and remain cognizant of deadlines and schedules
About StatementAt S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit, S&P Global Market Intelligence
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