Job description
The person will be mainly responsible for the following activities:
•Ensuring nation-wide contacts made by Consumers are qualified & satisfied through high quality response management
•Maintaining updated and accurate Consumer information in CMS.
•Accurate staff management at care center to maintain agreed SLA
•Continuous training of team to keep them motivated
•Identify focus areas for Consumer satisfaction and continuous improvement
•Timely payments and monitoring of third party payments
•Possess strong communication skills, managerial skills, influential and open for challenges.
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