Technical Writer

Technical Writer

Job description

The successful candidate will be responsible for writing product user guides, reference, and maintenance manuals for Nakisa’s financial software solutions.

As part of a team of technical writers in the Product Management team, the technical writer will work closely with R&D, product specialists, and QA to produce accurate material that will be used by both internal users and customers. 

Responsibilities

• Work with subject matter experts in order to gain an in-depth understanding of the product.
• Document in a clear and concise way to make complex technical concepts understandable.
• Edit existing product documentation and online helps as well as creating new documents to fulfill customer requirements.
• Create and manage content within the document approval process.
• Prepare translation packages that are sent externally to be translated and to generate the final translated guides.
• Create tutorials for end-users, write online help, training documents and operation guides
• Define the scope of own work, estimate project tasks, update schedules, and complete tasks on time and in synchronization with software development cycles, or other related milestones.

Requirements

• University degree in MIS or related field
• Minimum of 4 years of related work experience.
• Experience writing user and administrator documentation for software aimed at end-users and/or system administrators.
• Experience using MadCap Flare (preferably) or Adobe RoboHelp.
• Excellent writing skills in English
• Good understanding of web-applications.
• Excellent and effective communication skills.
• Excellent ability in understanding complex systems and explaining them in a simple/logical manner.
• Strong organizational and time management skills
• Ability to work and thrive in a team environment.
• Demonstrated competency with industry-standard tools and technologies

Asset

• Working knowledge of CSS, HTML, and XML
• Knowledge of finance concepts