Assurant’s Connected Living Technology team is looking for a highly skilled Business Analyst to move our organization to the next level. The business lines we support have experienced explosive growth over the last few years and we are currently looking to expand our teams that deliver market leading technology solutions for our clients that include Cellular Carriers and high profile device OEM’s.
This position supports Assurant Solutions Mobile Services Business in Wayne, PA. The Business Analyst IV is responsible for providing expert support for complex system development/enhancements/problems/issues and handling projects that are complex in nature or projects supporting corporate initiatives and impacting other areas (interfaces/sub-systems). The Analyst’s primary role is to support the department’s systems and their interfaces, and the staff by recommending and implementing system enhancements that promote efficiency, compliance, and growth.
Responsibilities
• Work closely with both internal and external customers, vendors and other areas in Assurant in the development of Requirements. Interpret high-level business, compliance and financial needs/requests for complex projects, with little or no background information or foundation.
• A self-starter that has the ability to lead requirements gathering sessions.
• Be the “go to” person for knowledge of the department’s applications and data. Work closely with the Development and Testing Teams on complex system changes.
• Experience in development of Requirements for Web based, Mobile Applications, Web Services based functionality and as well as File Interfaces. Identify opportunities to improve or gain efficiencies within our system applications. Resolve complex, non-routine problems and issues where no precedent has been established or exists. Identify trends/patterns; facilitate and/or conduct root cause analysis; recommend solution alternatives.
• Ability to identify priority issues and determine which issues can be handled within the authority of an Analyst and being able to discern those issues requiring direction from a higher authority.
• Analyze complex processes, interfaces and sub-system problems for modification. Participate in new process definition efforts, as requested. Document existing and new business processes and workflows with a high level of complexity. Data mapping of complex tables, files and records resulting from the corporate initiatives that involve system integrations, business acquisitions, and assumptions.
• Write business requirements for complex projects, including the definition, scope, objectives, and defining the approach. Ensure IT understanding of requested modifications of complex projects, and the accuracy of their technical specification documents. Define and document detailed, functional business requirements, including system scope and objectives for complex projects.
• Work closely with the Testing team to determine testing requirements for complex projects involving cross-functional areas and sub-systems. Assist as needed in Designing and drafting test plans as well participate in testing for complex, large-scale projects.
• Demonstrate detailed knowledge of project management principles established and approved by our Company. Handle multiple projects, concurrently. Develop plans for project tasks, including scheduling and coordinating activities of other team members to produce deliverables. Monitors progress of implementation schedules and redirects efforts when project goals are not being met. On smaller projects the Business Analyst may serve also as the project manager. Large projects typically have a dedicated Project Manager.
• Coordinate production implementation efforts with User community and IT. Communicate implementation timelines and tasks.
• Provide client support as required.
• Create atmosphere conducive to success.
Desired Skills and Experience
Basic Qualification
• 5 years Business Analysis experience.
• 5 years of experience with translating business requirements into BRD (Business Requirements Document)
• 3 years of experience using a variety of applications including Microsoft .Net including Web Services, SQL Server and Microsoft’s suite including Project and Visio.
• Previous experience is highly desired for producing Business Requirements Documentation using TFS.
• Ability to work in a fast paced environment with changing priorities.
• Excellent oral and written communication skills to effectively meet and drive the requirements gathering with our customers as well as perform analytical and system support duties.
• Ability to process complex time sensitive data and information from multiple sources, make decisions and communicate actions.
• Excellent organizational and planning skills.
• Ability to prioritize and work independently or as part of a project team to complete multiple tasks, concurrently.
• Ability to manage multiple projects, concurrently.
• Data modeling skills.
• Hands on knowledge of SQL Query and/or Reporting tools.
Preferred Skills
• Bachelor degree in Business Administration or technical field
• Certification in one of the following: Green or Black Belt, Business Analyst, Project Management, etc.
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