Job description
Claims Specialist I, Centralized Property
Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 69 company with a mission to keep our members, their loved ones, and their belongings protected.
We commit to every employee and community we serve by emphasizing employee development and charity partnerships, such as our annual United Way campaign. That’s how we win Gallup’s Great Workplace Award year after year and why we’ve been named one of Fortune’s 100 Best Companies to Work For.
We are growing our Claims Specialist team in Grandview Yard where we support our members who own Nationwide’s renters and homeowners insurance.
We have fun here working together as a team while also realizing the importance of working independently. Flexibility and initiative are the keys to ensuring customer satisfaction - accurate claim processing the first time, every time.
The main goal of this team is to deliver thoughtful, comprehensive service that exceeds customer expectations during stressful situations.
Reporting Relationships: Reports to the Claims Leader; you have no direct reports.
About You
So, you think you’ve got what it takes to make the cut? All Claims Specialists should be:
● Emotionally intelligent (i.e. able to empathize with members)
● An out-of-the-box solution finder; resourceful
● A go-getter who is committed to making sure the member has a resource to lean on when they need it most
● Resilient – up for the challenges of change
● Curious by nature - enjoys digging deeper to investigate
● Dedicated to creating effortless customer experiences
● Excited about working in a dynamic, fast-paced environment
● Able to multi-task and navigate multiple screens within a PC
● Enthusiastic about helping others, including team members
● Interested in a career, not just a job!
You should also have:
● A high school diploma - and preferably some college coursework
● One year of related work experience
● General knowledge of insurance policies and business practices with excellent customer service
● Effective oral and written communication skills with multiple parties
● Ability to prioritize tasks and take ownership of decisions
A typical day in the life of a Claims Specialist:
1. Answering complex calls while remaining positive
2. Creating comprehensive homeowners and large loss reports efficiently, following claims through investigation to completion
3. Collaborating with policyholders, claimants, agents, and adjusters throughout process
4. Recommending best course of action for policyholders/claimants while outlining solutions steps
5. Researching coverage limits, reserve amounts, court decisions, local repair procedures and company policy and guidelines
6. Escalating severe incident or reinsurance reports when necessary
7. Jumping in to complete other tasks as needed
● Enjoying time with your family/pets/yourself (we understand) with up to 18 days of paid time off and 9 – 10 paid holidays per year
● shift differential on qualifying shifts
● A 401k match and company-funded pension plan
● Medical, dental, and vision insurance (part of our Wellness Program)
● Up to $5250 in tuition reimbursement per year after your first year
● Excellent opportunities for growth and promotion
● Network of diverse employee resource groups
● Special discounts through Plenti Rewards and perks through Abenity
· Your career at Nationwide begins with an award-winning 8-week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday – Friday, 8:30am - 4:30pm followed by a regular work schedule of several shift options. (Hours for this role will vary but would start on a 2nd shift or mid shift schedule including weekends. (3pm – 11.30pm / 10am – 7.30pm, etc).
A fun contact center environment in which extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Contact volume and natural catastrophes will warrant the need for schedule flexibility and extended hours. On the odd occasion, you might have to lift something more than 20 pounds.
Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Seniority Level
Entry level
Industry
- Insurance
Employment Type
Full-time
Job Functions
