Senior Analyst Severity Claims in AIG at New York County, New York

Job description

Picture yourself building a successful career at AIG Property Casualty working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the #1 insurance provider and changing the way Americans think about, purchase and use insurance. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the Claims department.

Position Summary:

Position handles excess severity, which have moderate to high monetary exposure to the company. This includes making coverage determinations, investigating the loss, conducting an independent assessment as to the company's exposure, participate in developing and implementing the most cost effective and timely disposition and litigation plan to ensure the claims closure via settlement or litigation. Position requires travel to attend meditations and trials.

Performance Objectives:

(1) determine the scope and extent of available coverage. Re-evaluate coverage as warranted. Clear and concise written and verbal communication with insureds, brokers and underwriters; (2) prepare and execute investigation strategies which identify critical issues effecting liability, causation and damages and consider opportunities of third-party contribution.; (3) independently negotiate claims after obtaining the appropriate authority. Document evaluation, thought process, and strategy. Utilize ADR as appropriate and necessary; (4) Effectively strategize and budget the litigation of each claim through discussions with counsel, vendors and insureds. Establish with defense and coverage counsel clear ground rules in order to maintain financial control of budget and expenses; (5) Make regular and appropriate contact with internal and external customers. Give guidance to insured and/or broker to manage expectations.

The Ideal Candidate Should Have:

- 4-6 years Commercial/ Industry claims experience.

- Excellent communication skills (verbal/ written) and negotiation skills.

- Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.

- Experience attending and controlling cases at meditations/ settlement conferences, pre suit, post suit, pre trial and post trial.

- JD preferred

About AIG

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.

AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.

AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.

United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.

Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig | Twitter: @AIG_LatestNews | LinkedIn: www.linkedin.com/company/aig

Claims Specialist - Centralized Property (Second Shift) in Nationwide Insurance at Columbus, Ohio Area

Job description

Claims Specialist I, Centralized Property

About Us

Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 69 company with a mission to keep our members, their loved ones, and their belongings protected.

We commit to every employee and community we serve by emphasizing employee development and charity partnerships, such as our annual United Way campaign. That’s how we win Gallup’s Great Workplace Award year after year and why we’ve been named one of Fortune’s 100 Best Companies to Work For.

Your Team

We are growing our Claims Specialist team in Grandview Yard where we support our members who own Nationwide’s renters and homeowners insurance.

We have fun here working together as a team while also realizing the importance of working independently. Flexibility and initiative are the keys to ensuring customer satisfaction - accurate claim processing the first time, every time.

The main goal of this team is to deliver thoughtful, comprehensive service that exceeds customer expectations during stressful situations.

Reporting Relationships: Reports to the Claims Leader; you have no direct reports.

About You

So, you think you’ve got what it takes to make the cut? All Claims Specialists should be:

● Emotionally intelligent (i.e. able to empathize with members)

● An out-of-the-box solution finder; resourceful

● A go-getter who is committed to making sure the member has a resource to lean on when they need it most

● Resilient – up for the challenges of change

● Curious by nature - enjoys digging deeper to investigate

● Dedicated to creating effortless customer experiences

● Excited about working in a dynamic, fast-paced environment

● Able to multi-task and navigate multiple screens within a PC

● Enthusiastic about helping others, including team members

● Interested in a career, not just a job!

You should also have:

● A high school diploma - and preferably some college coursework

● One year of related work experience

● General knowledge of insurance policies and business practices with excellent customer service

● Effective oral and written communication skills with multiple parties

● Ability to prioritize tasks and take ownership of decisions

Job Summary

A typical day in the life of a Claims Specialist:

1. Answering complex calls while remaining positive

2. Creating comprehensive homeowners and large loss reports efficiently, following claims through investigation to completion

3. Collaborating with policyholders, claimants, agents, and adjusters throughout process

4. Recommending best course of action for policyholders/claimants while outlining solutions steps

5. Researching coverage limits, reserve amounts, court decisions, local repair procedures and company policy and guidelines

6. Escalating severe incident or reinsurance reports when necessary

7. Jumping in to complete other tasks as needed

Compensation & Benefits

● Enjoying time with your family/pets/yourself (we understand) with up to 18 days of paid time off and 9 – 10 paid holidays per year

● shift differential on qualifying shifts

● A 401k match and company-funded pension plan

● Medical, dental, and vision insurance (part of our Wellness Program)

● Up to $5250 in tuition reimbursement per year after your first year

● Excellent opportunities for growth and promotion

● Network of diverse employee resource groups

● Special discounts through Plenti Rewards and perks through Abenity

Training & Work Schedule

· Your career at Nationwide begins with an award-winning 8-week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday – Friday, 8:30am - 4:30pm followed by a regular work schedule of several shift options. (Hours for this role will vary but would start on a 2nd shift or mid shift schedule including weekends. (3pm – 11.30pm / 10am – 7.30pm, etc).

Job Conditions

A fun contact center environment in which extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Contact volume and natural catastrophes will warrant the need for schedule flexibility and extended hours. On the odd occasion, you might have to lift something more than 20 pounds.

Equal Opportunity Statement

Nationwide embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Seniority Level

Entry level

Industry

• Insurance

Employment Type

Full-time

Job Functions

Call Center Representative at Teleperformance in Rockford, MI, US

Job description

Teleperformance is now hiring Customer Care Professionals in the Grand Rapids, MI area!

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the worlds population. This kind of growth wouldnt have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where youll experience great job satisfaction in an inspiring, uplifting work environment.

Seniority Level

Entry level

Industry

• Insurance 
•   Health, Wellness and  
• Fitness Hospital & Health Care

Employment Type

Full-time

Job Functions

• Customer Service 
• Information Technology