Customer Service Representative (CSR)
Job description
Job DescriptionManaging customer product ordersAnswers inbound customer calls related to the order-to-cash process. Creates Offers and Orders in Navision received through calls, e-mails or other means. Adheres to call center best practices complying with existing rules and attending customers within expected service levels. Generates outbound calls to customers when required. Ensures data is recorded without errors facilitating a smooth operation.
Managing customer requests.Receives and follows-up with the adequate team on customer requests and ensures customers receive timely answers. Promptly escalates any issues to the CS Supervisor in order to maintain satisfactory response times.
Internal customers.Supports Terminal staff with invoicing requirements and offers adequate support to sales representatives. Provides support to other teams when needed.
Back-end support.Generates Credit and/or Debit notes as a result of product diversions, price adjustments, rents, franchises, rebates and any other business requirement. Responsible to ensure proper approval has been received prior to executing such transactions. Complies with all control standards and available procedures.
Key ResponsibilitiesManaging customer product orders
Managing customer requestsInternal customers
RequirementsWork Experience:Experience relevant to this role
EducationBachelor (Required)
Skills
- Proficient in Microsoft Office and Outlook
