Customer Service Representative (CSR) at Puma Energy

Customer Service Representative (CSR)

Job description

Puma Energy is a global integrated midstream and downstream oil company active in close to 45 countries. Formed in 1997 in Central America, Puma Energy has since expanded its activities worldwide, achieving rapid growth, diversification and product line development. The company directly manages over 7,500 employees. Headquartered in Singapore, it has regional hubs in Johannesburg (South Africa), San Juan (Puerto Rico), Brisbane (Australia) and Tallinn (Estonia).Puma Energy’s core activities in the midstream sector include the supply, storage and transportation of petroleum products. Puma Energy’s activities are underpinned by investment in infrastructure which optimises supply chain systems, capturing value as both asset owner and marketer of product. Puma Energy’s downstream activities include the distribution, retail sales and wholesale of a wide range of refined products, with additional product offerings in the lubricants, bitumen, LPG and marine bunkering sectors. Puma Energy currently has a global network of over 2,000 retail service stations. Puma Energy also provides a robust platform for independent entrepreneurs to develop their businesses, by providing a viable alternative to traditional market supply sources. 
Job DescriptionManaging customer product ordersAnswers inbound customer calls related to the order-to-cash process. Creates Offers and Orders in Navision received through calls, e-mails or other means. Adheres to call center best practices complying with existing rules and attending customers within expected service levels. Generates outbound calls to customers when required. Ensures data is recorded without errors facilitating a smooth operation.
Managing customer requests.Receives and follows-up with the adequate team on customer requests and ensures customers receive timely answers. Promptly escalates any issues to the CS Supervisor in order to maintain satisfactory response times.
Internal customers.Supports Terminal staff with invoicing requirements and offers adequate support to sales representatives. Provides support to other teams when needed.
Back-end support.Generates Credit and/or Debit notes as a result of product diversions, price adjustments, rents, franchises, rebates and any other business requirement. Responsible to ensure proper approval has been received prior to executing such transactions. Complies with all control standards and available procedures.
Key ResponsibilitiesManaging customer product orders
Managing customer requestsInternal customers

Back-end support
RequirementsWork Experience:Experience relevant to this role
EducationBachelor (Required)
Skills

• Proficient in Microsoft Office and Outlook

LanguagesEnglish

Sr Project Estimator i NextEra Energy, Inc. at Seabrook, NH, US

Job description

Requisition ID: 11661

NextEra Energy Resources is one of the largest wholesale generators of electric power and renewable energy from the wind and sun in North America.

Position Specific Description

The ideal candidate exhibits related experience with project management or affiliated with projects at a nuclear power plant facility. These particular skills are demonstrated either in the mechanical or electrical trades, applicable planning discipline, or both. These characteristics are the fundamental foundation to excel in the estimating profession.

NextEra Energy generates clean, emissions-free electricity from eight commercial nuclear power units in Florida, New Hampshire, Iowa and Wisconsin. A Fortune 200 company and included in the S&P 100 index, NextEra Energy has been recognized often by third parties for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune's 2016 list of "World's Most Admired Companies.

Job Overview

This position develops, quantifies, costs, and provides a complete capital expenditure (CapEx) model for evaluating projects. Employees in this role provide technical guidance, estimating knowledge, market pricing, and staffing considerations during the estimating process.

Job Duties & Responsibilities

• Prepares capital cost estimates
• Reviews designs and specifications for cost effectiveness and suggests alternatives, when appropriate
• Coordinates with other departments, ensuring understanding of project objectives and efficient utilization of resources
• Reviews layouts, designs and specifications for cost effectiveness and suggests alternatives, when appropriate
• Remains current with technology and industry evolution, assuring that capital estimates anticipate the correct market conditions
• Establishes, builds and implements metrics for cost and construction estimate checks
• Performs other job-related duties as assigned

Required Qualifications

• Bachelor's or Equivalent Experience
• Experience:5+ years

Preferred Qualifications

• None

Employee Group: Exempt

Employee Type: Full Time

Job Category: Finance, Accounting & Business Analytics

Organization: NextEra Energy Seabrook, LLC (0042)

Location: Seabrook, New Hampshire

Other Work Locations: New Hampshire

Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to AskHR@NEE.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748 (Option 1, Press 6) between 8 a.m. and 5 p.m. EST Monday-Friday. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.