Customer Service Representative PECO in Alorica at Jackson, MI, US

Job description

GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Job Summary

Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

Job Responsibilities

• Responds to requests and calls from customers related to client specific programs and products
• Identifies and responds to customer’s needs based on designated procedures of account/client
• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call related information of each call received for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues

Other Related Duties

• Escalates calls to supervisor when necessary and appropriate
• Maintains and updates customer information as necessary
• Provides support and assistance as needed
• Up-sells to customer upgrades as necessary
• May perform other client specific duties as necessary and required by program/account
• Other duties as assigned

Job Requirements

Minimum Education and Experience:

• High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
• Customer service experience
• Phone related customer service
• Familiarity with Microsoft Windows, Word, and Excel applications
• May require client specific bilingual language requirement, as necessary
Knowledge, Skills And Abilities
• Knowledge of product/procedures
• Ability to use phone and computer systems
• Customer service skills
• Strong interpersonal skills
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Patience/empathetic
• Mental Acuity
• Conversational
• Confident/Assertive
• Demonstrate a positive attitude
Work Environment
• Constant work performed in a climate controlled, call-center environment
• Constant usage of phone and computer systems
Physical Demands
• Constant sedentary work
About Alorica
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Seniority Level

Entry level

Industry

• Marketing and Advertising
• Nonprofit Organization Management
• Financial Services

Employment Type

Full-time

Overpayment Recovery Specialist at West Corporation in Jackson, MN, US

Job description

West's Accent Claims Recovery Solutions division is looking to add several Overpayment Recovery Specialists to our team in Jackson, MN.

This Position Will

• Spend the majority of the day on the phone, performing collections on behalf of the insurance company
• Our Validation Team identifies when the insurance company has overpaid or incorrectly paid a medical claim, and the Overpayment Recovery Specialist performs the business-to-business collections between the insurance company and the hospital provider
• This position will be working on accounts and a monthly collection goal will be set for these accounts
• In addition to hourly pay, employees that meet collection goals will be eligible for monthly bonuses

Education

• High school diploma or GED required

Experience

• Minimum 1 year in customer service, insurance, recovery, or medical billing background required

Other

• Basic Computer knowledge required
• Must achieve a passing score on our general skills assessment

West is connecting people and ideas.

We are delivering on their potential.

We are improving the way we work and live.

At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We connect. We deliver. We are West.

Applications will be accepted through 9/13/17.

EEO Employer

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Job

Call Center

Primary Location

United States-Minnesota-Jackson

Organization

Claims Recovery Services USA

Schedule

Full-time

Job Posting

08/18/2017, 4:38:17 PM