Coordination Center Officer

Coordination Center Officer

Job description

• Duties
  Summary
  Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please:
  Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities concerning, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
  Responsibilities
  If selected for this position, you will serve as a Coordination Center Officer (CCO), supporting all Coordination Center (CC) core functions and providing operation support for CC activities within the Office of Security Operations (OSO), Transportation Security Administration (TSA), Department of Homeland Security (DHS). You will also be reviewing data inputs to provide quality assurance, assisting with data requests, determining interrelationships, identifying anomalies, and making assessments or recommendations. Duties include, but are not limited to:
  • Supporting security from functions and operations such as Visible Intermodal Prevention and Response (VIPR), Playbook, Screening Passengers by Observation Techniques (SPOT) operations, Transportation Security Specialist - Explosives (TSS-E) operations, Travel Document Check (TDC) operations, and other activities and applicable operations.
  • Coordinating and tracking the readiness status and maintenance of technical equipment, CC-issued keys, and contingency communications equipment.
  • Preparing reports and briefings for superiors related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, airport statistical data, and inspections and law enforcement activities.
  • Responding to notification of critical security incidents and applying incident management and emergency management procedures designed to minimize loss of life, property damage, and other resources. Referring incidents outside of normal standard operating procedures to the appropriate staff members for resolution.
  • Reviews incident reports for accuracy and completeness to ensure proper reporting procedures have been followed. Inputting incident report data using various systems such as PARIS. Assisting senior employees or supervisor in preparing reports and briefings on issues related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
  Travel Required
  Occasional travel - A minimum of one (1) week of travel in a full-time duty status will be required within 90-days of entry on duty to complete TSA’s in residence New Hire Training. This training will occur away from the employee’s duty station of record. Employees will be paid for compensable hours and reimbursed for authorized travel expenses per TSA Travel Policy.
  Supervisory status
  No
  Promotion Potential
  G
  Who May Apply
  This job is open to…
  All current internal employees of TSA on permanent or competitive temporary appointments with duty locations that are within the hub-spoke configuration of ALB.
  Salary range listed includes Locality Pay of 19.18%.
  This position is located at Buffalo Niagara International Airport (BUF) in Buffalo, NY.
• Job family (Series)
• Requirements
  Conditions of Employment
  • You must possess U.S. Citizenship or be a U.S. National.
  • Selective Service registration is required.
  • You must be able to obtain a Secret Clearance.
  • Must pass pre-employment drug screening AND random drug/alcohol testing.
  • This is an Emergency Essential position.
  • See additional "Conditions of Employment" and "Other Information" sections.
  Conditions Of Employment
  • Appointment to this position is contingent upon a negative drug test result.
  • Any individual tentatively selected for this position will be required to submit to urinalysis to screen for illegal drug use prior to appointment.
  • Requires successful background investigation for a Secret level security clearance and must maintain eligibility for designated clearance.
  • You must be available to work various shifts and overtime, as needed.
  • You must possess U.S. Citizenship or be a U.S. National.
  • This position is not a law enforcement position and therefore, is not covered by Law Enforcement Availability Pay or Law Enforcement Retirement.
  • Subject to post-employment random drug and/or alcohol testing.
  • This is not a bargaining unit position.
  Qualifications
  To qualify for the SV-G Pay Band (equivalent to GS-10/11), you must have one year of experience equivalent to at least the SV-F Pay Band or GS-9 in the Federal service or equivalent experience in the private sector, which included gathering and analyzing data or environmental conditions in a security operations center environment to identify potential risks/threats to aviation or other modes of transportation; making independent determinations regarding risk assessment information to be provided to the supervisor, manager, or law enforcement for additional action or follow-up; and establishing and/or maintaining work relationships with a variety of staff or stakeholders to ensure effective security operations.
  Examples Of Qualifying Specialized Experience Must Demonstrate The Following
  • Understanding of the notification procedures involved in the preparation of incident response.
  • Ability to monitor security systems in various situations to provide protection to people and property.
  • Ability to detect, schedule, and document the need for staff/emergency responders to move to specific locations.
  • Effectively worked in an emergency call or responsive dispatch center.
  • Knowledge and understanding of work-related safety practices, OSHA, and environmental rules and regulations, particularly in trauma, disaster preparedness and responsiveness.
  • Ability to use a computer and communication devices to perform essential functions of the position.
  • Effective communication, analytical, customer service, and interpersonal skills.
  National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
  Note: Applicants who have performed aviation security screening duties at the SV-F Pay Band or higher will receive credit towards this position’s specialized experience requirement.
  Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.
  You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
  Education
  Additional information
  Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer "Competitive Status" that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at:
  To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.
  DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about
  TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.
  It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual’s employment experience will be used only to determine the person’s qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual’s personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination. For more information,
  Payment of relocation expenses (Permanent Change of Station) is not authorized.
  Qualified non-competitive eligible candidates may be referred for consideration on a separate, unranked list.
  More than one position may be filled from this announcement.
  This position is within the Specialized category of TSA's Core Compensation Plan. Positions within this category may have a career progression potential up to the level 5.
  TSA policy requires verification of Selective Service registration for male applicants born after 12/31/59. For more information
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  This position is not covered by Law Enforcement Availability Pay or Law Enforcement Retirement.
  Bargaining Unit Status: This position is not within the Collective Bargaining Unit.
  How You Will Be Evaluated
  You will be evaluated for this job based on how well you meet the qualifications above.
  You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.
  Under Category Grouping, Candidates Will Be Rated And Ranked Into One Of Three Categories
  Candidates will be rated and ranked using Category Grouping procedures.
  Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Desirable (Quality Ranking) Factors as determined by the job analysis.
  Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs as determined by the job analysis.
  Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs as determined by the job analysis.
  To preview questions please
  Background checks and security clearance
  Security clearance
• Required Documents
  Current TSA employees are not required to submit a SF-50 to support eligibility for consideration.
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• Benefits
  A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
  DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information,
  Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• How to Apply
  Please Note: All of the following must be received in our office by 11:59 PM EST (Eastern Standard Time) on the closing date of this announcement. If we do not receive all required information by the closing date, your application may not be considered.
  Your Application Must Include
• Resume
• Self Assessment Questionnaire for this position
• Applicable supporting documents (see Required Documents Section)
Click the "Apply Online" button below and follow the prompts to apply.
We strongly encourage you to apply online. If you are unable to apply online, please contact the TSA HRAccess Help Desk before the closing of this announcement for alternative options on how to apply. The Help Desk is available by phone at 1-877-872-7990 between the hours of: 7:00AM - 10:00PM ET Monday - Friday, 11:00AM - 3:00PM ET Saturday, or 12:00PM - 4:00PM ET Sunday. If outside these hours, please email your question or concern to Helpdesk@mailserver-hraccess.tsa.dhs.gov or fax 1-877-872-7993.
When contacting the Help Desk please provide your contact information, the Job Announcement Number of the position you are interested in, and your questions or concerns.
Agency contact information
HR Help Desk
Phone
TDD
877-872-7992
Fax
571-258-4052
Email
Address
DHS/Transportation Security Administration
Shared Service Center
2650 Park Tower Drive
Merrifield, Virginia
United States
Next steps
The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interview. We will notify you of the outcome of these steps when they have been completed. You may also check your application status by visiting the
• Fair & Transparent
  The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
  Equal Employment Opportunity Policy
  The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
  Reasonable Accommodation Policy
  Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
  A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
  Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
  You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
  Learn more about
  Legal and regulatory guidance

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