Manager IT Technical Support

Manager IT Technical Support.

Job description

Job Overview:

Manager Technical Support South oversees maintenance and operations of internal IT infrastructure of South. Provides technical support to end users. i.e. Software and hardware related issues. Provide 1st and 2nd level support for Intranet connectivity.

Major Responsibilities:

• Coordinate for preparation of policies /SOPs regarding User Tech Support and IT infrastructure.
• Manage Level -1 and Level-2 user support (Desktop/LAN/AV/email) to intranet users (South).
•  Administration / Management of complaints through service desk system for end 
• Escalate IT issues to different team members of IT and follow-up till the resolution.
•  IT user’s satisfaction, meeting with Regional IT Stakeholders to improve IT Service Delivery for South Region.
• Ensure the proper installation and configuration of software (OS/Office/AV and hardware (Desktop/Laptop/Printer/Scanner)
•  Coordinate with vendors for use of latest technology like software packages and hardware accessories.
•   Analyze feedback from end users regarding the functionality of IT services support such as email, networking, software and hardware.
•  Ensure the maintenance process Management of IT Assets.
•  Ensure compliance with legal and ethical standards
• Ensure compliance of the software licenses for installed system

Required Qualification:

Bachelors / Master’s Degree in Computer Science/ IT from a recognized university

Required Experience:

At least 3-5 years of experience in the relevant field

Network Specialist NOC

Job description

Grade: L1Deadline: 10th June As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development. 
Our Team & You
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 55 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy. 
What the first 30-60-90 days in the job will look like? 
Within 30 days you will:Attend and graduate from our company-wide on boarding process along with a detailed orientation program where you will learn about Jazz’s core values, business, and productsMeet the relevant stakeholders concerning your teamDevelop understanding of your division, function, its structure, and your role within the team.Develop understanding of JAZZ FIX/TXN Network Connectivity detailsDevelop understanding of alarm reporting and work flowsDevelop understanding of L1 access of NMS and network devicesWithin 60 days, you will:Get to know your relevant stakeholders e.g. NOKIA, Adv Tech, sales channel, distributorsRecommend ways to improve devices business, product management, policies & network security Recommend ways in consultation with relevant internal teams to share workloadUsing analytical skills, develop region wise models to boost devices sales for data & smartphone penetrationCreate network up/down time reports for management view.

Within 90 days to onwards you will: Manage Core network i.e. Infrastructure protocolsAble to use RSVP for traffic engineering and static path selectionEnsure timely update on network incident via dashboards & reportsMaster the tasks highlighted above as deliverables for first 60 daysA Bit About YouWe are looking for someone who has delivered on challenging projects and has taken end to end responsibility from planning to roll out within IP network design, deployment & operation.Prior experience and understanding of IP networking, traffic engineering, routing protocols and IP network QoS techniques will be an advantage.A Bit About UsA network operations center (NOC) is a place from which administrators supervise, monitor and maintain a telecommunications network. We as provider typically have a network operations center, a room containing visualizations of the network or networks that are being monitored, at which the detailed status of the network can be seen, and the necessary software to manage the networks. The network operations center is the focal point for network troubleshooting, software distribution and updating, router and domain name management, performance monitoring, and coordination with affiliated networks.The Structure Of The Team You Will Join Is

• A 16 member team (including the department head) with 02 sub teams
• You will be part of a 6-7 member sub-team reporting to a Manager

The two (02) main priorities of the team as a whole are:

• Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPNv4, QoS/CoS, VPLS, VRRP, MPLS)
• Provide Level-2/3 support and troubleshooting to resolve issue

To collaborate and produce effective business results, the role requiresThe ability to build strong relationships with External Teams: Field teams, Device Vendor,SD/CS teamsThe ability to build strong relationships with Internal Teams: Customer provisioning / Support, Network Provisioning and support.The two (02) specific tasks that team was working on in the last 6 months with results.3GAAS solution with coordination of MPBN team and handed over to customersHot standby network availability in Core and Aggregation networkThe three (03) must have past experiences the candidate should have.

• CCNP or CCIE preferred
• L2/L3VPNs, ExVLANS, SRX, IPSEC and Traffic Engineering
• Traffic marking i.e. CoS / QoS

The two (02) must have technologies the candidate should have. T

• Dynamic protocols OSPF, ISIS
• BGP/MPLS

Essential Skills Must Have

• CCNP Certified (CCIE Preferred)
• Provide Level-2/3 support and troubleshooting to resolve issue
• Analytical & Presentation Skills

Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy

Multinet Pakistan is seeking Asst. Manager - Talent Management

Multinet Pakistan is seeking Asst. Manager - Talent Management in Khi. The applicant must have at least 4 years of core talent acquisition experience preferably with Telco. Interested applicants may forward their profiles at "asad.bhatti@multinet.com.pk" earliest by March 13. Only shortlisted applicants will be contacted.

Expert Digital Content & Services Apply with Profile at Jazz (previously known as Mobilink)

Job description

Job Title : Expert Digital Content & Services

Reports to: Head of Digital Products & Solutions
Department: Mobile Financial Services & Digital

Location: Islamabad

  
The ideal candidate should:

• Hold Bachelors/Masters Degree from a recognized institution   
• Hold more than three years of relevant experience.

Job Description:

We are looking for a Digital guru well versed with the integration, management and curation of Digital Content & Services in Mobile Apps and Digital Platforms.

1. The ideal candidate would be analytical and creative with a deep understanding of the overall Digital Eco-System and how to increase online engagement via content and integrated services
2. You would be working directly with cross functional teams Identifying new opportunities and best practices based on emerging digital trends, competitive business intelligence and consumer insights
3. You should have deep domain knowledge with good negotiation and collaboration skills. You would be identifying and managing relationships with local and global digital services and content partners
4. You would be required to deliver on data-driven growth plans and KPIs related to uptake, engagement and revenue by optimizing funnel behavior along with content and services mix
5. You would be working on enabling contextual and unique embedded services and experiences deep-linked within Mobile App platforms
6. You would be responsible for identifying, sourcing, acquiring and curating viral and engaging video, audio and image content and integrated embedded services collaboratively around defined user segments and establish workflows for publishing content
7. You would be developing and executing innovative strategies and tactics for growth and execute jointly across functions.
8. You should be able to analyze trends, behaviors, sentiments on Social Media and Web
9. You should be able to edit, proof read, curate and publish creative and high quality content while maintaining weekly and monthly schedules
10. You need to have a good understanding on user behavior and experience in Mobile Apps and Platform and engage in cross disciplinary discussions in product and platform evolution
11. You would be expected to manage very tight timelines and deliverables

This is an excellent opportunity for Digital experts and enthusiasts who are keen to work on high growth, high impact initiatives in a rapidly transforming Digital landscape.

Essential Skills: 

• Content Curation, Editing & Partnership Management 

          
Desirable Skills:

• Graphics and UI/UX Design

Computer Proficiency

• Microsoft Office Suite (Specially Powerpoint and Excel)