Job description
NYC 299 Park Avenue (22957), United States of America, New York, New York
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Mortgage Loan Officer - Distributed Sales Brooklyn / Queens
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
At the end of the day, it’s about people and doing the right thing. At Capital One, we are changing banking for good and this comes to life in Mortgage through a set of close-to heart values called the “Mortgage Blueprint”. This Blueprint defines who we are and how we deliver for customers and to each other. We’re not just any Mortgage company; we deliver personalized experiences that provide confidence and peace of mind, mixed with a special touch of magic. As we build a team focused on this Blueprint, we need talent who can make the Customer’s dream their own … that’s where you come in.”
Responsibilities in this role include, but are not limited to:
Partnering with all branch touch points to achieve goals together.
Leveraging both external referral business and internal sources for maximum market share penetration.
Developing and executing a local marketing plan for external and internal business development designed to meet goals and objectives.
Delivering excellent customer service by focusing on customer needs.
Proactively market with a strong visibility in branch on a daily basis - daily huddles, sales meetings, and joint sales calls with partners.
"Quarterbacking" the mortgage lending efforts of the branch..
Educating branch staff on mortgage basics and coordinate together on the referral program.
Promoting behavior that is consistent with Capital One's visions, values and ethics.
The individual we are looking for will have extensive knowledge of underwriting systems and federal mortgage standards and regulations. This individual will possess strong analytical skills, be highly organized, and enjoy working in a fast paced environment. Key to success in this role will be the ability to build positive relationships with strategic partners. Excellent written and verbal communication skills are a must to leverage results in this role.
Who Will Love This Job
- You’re someone who always does the right thing – even if no one is watching.
- You like making things easier for customers and coworkers. If there’s a roadblock, you want to smooth it away.
- You are energized by interacting with and helping people. You know that everyone has trouble sometimes, and seek to empower and educate our customers.
- You love reading and learning about new ways of doing things. There’s always a better way.
- You’re a positive person and know how to look on the bright side.
- You bring solutions to the table not just problems. (But you aren’t afraid to point out where we’re going wrong).
- You assume positive intent when working with others. You know relationships need to be based on trust and respect.
Basic Qualifications
High School Diploma, GED or Equivalent Certification or military experience
At least 1 year of experience in residential mortgage sales originations
At least 1 year of experience in FNMA/FHLMC programs and underwriting guidelines, as well as private mortgage insurers
Preferred Qualifications
Bachelor's Degree.
At least 2 years experience working in a Bank regulated environment.
At least 2 years experience in residential mortgage sales originations.
At least 2 years experience in FNMA/FHLMC programs and underwriting guideline, as well as private mortgage insurers
An existing book of business from external sources
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).
Job Category - Sales, Customer Advocates
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